Easy to Use
Fast item intake, guided workflows, and a clean operator console reduce training time across every location.
Self-Service Portal for Lost Baggage Reporting
Delayed Baggage Report
Claims Without a Queue
Reduce Lost & Found workload by up to 50% with a self-service passenger portal integrated with WorldTracer.
Enterprise Security24/7 Cloud AccessMulti-Location Support
Dashboard
Lost Items Live Queue
Total Reports
12
Pending
1
Submitted
11
Failed
0
Recovery Rate
92%
| ID | Status | Airline | Passenger | Flight / Tag | Tracking | Date | |
|---|---|---|---|---|---|---|---|
| 1017 | Sub | QFA | Matt Börekçi | matt.borekci@arneca.com | TK2200 +1 tt666667 | WTR202612256 | 09.04.2026 |
| 1016 | Sub | PC | John Doe | johndoe@arneca.com | TK22 tk123456 | WTR2026123458 | 07.04.2026 |
| 1015 | Sub | TK | Ahmet Akkok | ahmet.akkok@arneca.com | TK2200 PC123456 | WTR2026123451 | 07.04.2026 |
| 12 | Sub | TK | Abdullah Ahlatlı | abdullah.ahlatli@arneca.com | TK22 +1 tk123456 | WTR2026123450 | 09.03.2026 |
| 11 | Sub | TK | Merve Topaktas | merve@arneca.com | TK2123 a123456 | WTR2026123456 | 04.03.2026 |
| 4 | Sub | EC | Mustafa Serkan | mustafa.ynbrtz4@arneca.com | EC1234 YE123456 | WTR2026123452 | 03.03.2026 |
Trusted by Turkey’s leading Ground Services organization Çelebi
Key Benefits
Turn Delayed Baggage Handling Into a Self-Service Process
Let’s provide a digital delayed baggage journey passengers complete themselves. Passengers can create a baggage report anytime via mobile device in minutes. Your agents focus on exceptions, not paperwork.
Time Saving
Shift the workload to the passenger. Our digital portal eliminates manual front-line reporting, saving hours of staff time every day.
Faster Returns
Verified claims move directly into return, pickup, payment, and shipment workflows without manual chasing.
Automated Operations
Notifications, task routing, audit trails, reminders, and disposal policies run as a consistent operating system.
Total Reports
61
+12% vs last month
Resolved
51
83% resolution rate
Pending
10
3 in progress
Monthly Reports
Last 6 months — reported vs. resolved
Recovery Rate
92%
Found & Returned
92%In Progress
5%Lost / Failed
3%Operations Optimization
Turn Lost Property Into a Measurable Service Operation
Centralize item intake, claims, internal tasks, approval handoffs, customer communication, shipping, and reporting so every location works from the same source of truth.
Shift Workload to Passengers
Operational Overhead Reduction
Centralize lost item tracking
Automate communication
Reduce claim resolution time
60%
faster processing
50%
lower operational cost
2x
higher return rate
Boarding Pass OCR
Auto-Extracted
Passenger
Flight
Date
Seat
Gate
Boarding Time
Origin
Destination
AI Boarding Pass Recognition
Auto-Fill Every Field From a Boarding Pass Photo
Passengers simply snap a photo of their boarding pass. Our AI instantly extracts flight number, origin, destination, date, seat, gate, and passenger details — eliminating manual data entry and reducing errors to zero.
PassengerJOHN DOE
FlightAV 1A7
Date27 JUN 2022
Seat4B
Gate25 A
Boarding Time06:30
OriginSYDNEY
DestinationPARIS
Automatically extracts Passenger Name
Automatically extracts Flight Number
Automatically extracts Origin & Destination
Automatically extracts Date & Time
Automatically extracts Seat & Gate
Platform Capabilities
Everything the Operation Needs, Connected in One Workflow
Replace isolated forms, email threads, spreadsheets, and manual matching with a structured operating layer for lost property.
Customer Self-Service
Branded portals let customers submit, update, cancel, and verify claims.
SMS Notifications
Automated messages for claim updates, pickup windows, payment, and shipment status.
Multi-Location Management
Run airports, hotels, campuses, hubs, and offices from one secure control layer.
Audit Logs
Immutable activity records for compliance, handoffs, investigations, and reporting.
Detailed History
Every item, claim, conversation, note, status change, and handoff remains searchable.
Analytics Dashboard
Track return rates, processing time, claim volume, bottlenecks, and SLA performance.
Industries
Designed for Airlines and Ground Handlers
Whether you manage a single station or a global network, the portal scales with your operation.
Airlines
Own the delayed baggage journey from first passenger report to final case closure, with branded self-service and station-level visibility.
Branded Passenger Report Portal
Flight, Bag Tag, Route, and Contact Capture
WorldTracer-Ready Data Submission
Automated Passenger Status Updates
Works for Any Airline or Ground Handler Using WorldTracer
Ground Handlers
Give handling teams one operating view for intake, tracing, handoffs, delivery coordination, and airline reporting.
User-Friendly Interface Allows Pax to Fill Their Form
Dashboard Allows You to See the Status of the Submission
Secure Handoff and Audit History
Operational Reporting for Airline Partners
WorldTracer-Ready Data Submission
Passenger Intake
Collect structured delayed baggage reports through QR and web forms before queues build at the desk.
Station Coordination
Route cases between airline, handling, tracing, and delivery teams with a shared source of truth.
Operational Control
Track open reports, resolution time, station performance, SLA risk, and partner-facing results.
Platform Dashboard Showcase
The Same Dashboards Your Teams Will Work From
Live Report Queue
Lost Items Live Queue
Monitor every delayed baggage report with status, passenger, airline, flight, baggage tag, tracking number, and submission date.
Dashboard
Lost Items Live Queue
Total Reports
12
Pending
1
Submitted
11
Failed
0
Recovery Rate
92%
| ID | Status | Airline | Passenger | Flight / Tag | Tracking | Date | |
|---|---|---|---|---|---|---|---|
| 1017 | Sub | QFA | Matt Börekçi | matt.borekci@arneca.com | TK2200 +1 tt666667 | WTR202612256 | 09.04.2026 |
| 1016 | Sub | PC | John Doe | johndoe@arneca.com | TK22 tk123456 | WTR2026123458 | 07.04.2026 |
| 1015 | Sub | TK | Ahmet Akkok | ahmet.akkok@arneca.com | TK2200 PC123456 | WTR2026123451 | 07.04.2026 |
| 12 | Sub | TK | Abdullah Ahlatlı | abdullah.ahlatli@arneca.com | TK22 +1 tk123456 | WTR2026123450 | 09.03.2026 |
| 11 | Sub | TK | Merve Topaktas | merve@arneca.com | TK2123 a123456 | WTR2026123456 | 04.03.2026 |
| 4 | Sub | EC | Mustafa Serkan | mustafa.ynbrtz4@arneca.com | EC1234 YE123456 | WTR2026123452 | 03.03.2026 |
Operations Optimization
Performance Dashboard
Track total reports, resolved cases, pending work, monthly volume, and recovery rate from the same operational view.
Total Reports
61
+12% vs last month
Resolved
51
83% resolution rate
Pending
10
3 in progress
Monthly Reports
Last 6 months — reported vs. resolved
Recovery Rate
92%
Found & Returned
92%In Progress
5%Lost / Failed
3%How It Works
From QR Scan to WorldTracer Submission in Four Steps
Passengers report delayed baggage from their own device, while your WTR integration handles submission and automated follow-up communication.
Step 1
Passenger Scans QR Code
The passenger scans a QR code at the airport and opens your branded delayed baggage report website.
Step 2
Form Is Completed
A clear, user-friendly form guides the passenger through flight, baggage, contact, and delivery details.
Step 3
WTR Integration Submits
The completed report is validated and submitted through your WTR integration to WorldTracer.
Step 4
Passenger Is Informed
Status updates reach the passenger through SMS, email, or WhatsApp based on your communication setup.
White-Label Deployment
Launch a Branded Passenger Portal Without Rebuilding the Operation
Keep your existing WorldTracer workflow while moving delayed baggage reporting out of the queue and onto the passenger's own device.
White-Label Deployment
Works for ground handlers and airlines using WorldTracer.
No Process Disruption. No Long IT Projects.
Deploy in weeks, not months. Keep your existing workflows while digitizing passenger reporting.
Built Around Your Existing Operation
Passenger self-service, station visibility, and WorldTracer-ready submission fit into the process your teams already run.
Schedule a Demo
Ready to Reduce Lost & Found Workload?
See how airlines and ground handlers are reducing processing time, lowering costs, and improving passenger satisfaction.